Communications (Dispatch)

Who We Are
 
Cleveland County Sheriff’s Office Dispatch Center is a department within the Operations Division. The dispatch center currently employs 7 full-time dispatchers and a manager who provide service to the citizens of Cleveland County 24 hours a day, 7 days a week, 365 days a year.

Dispatcher at Work
What We Do 

CCSO dispatchers are required to answer, prioritize, and dispatch emergency and non-emergency calls. Dispatchers must maintain a positive attitude and demonstrate a high level of professionalism in a high-stress work environment. In addition to being the first first-responders for the citizens of Cleveland County, dispatchers must be able to monitor and operate multiple police radios, providing deputies with timely, accurate, and relevant information while ensuring officer safety, communicating with other agencies, and attending to their other responsibilities.
In conjunction with their public safety duties, our dispatchers are responsible for querying, entering, modifying, and clearing stolen vehicles, guns, boats, articles, wanted persons, and missing persons in the National Crime Information Center (NCIC) database. Cleveland County Sheriff’s Office Dispatch Center has seen a 15% increase in 911 calls over the past two years, the majority of which originate from cell phones. Dispatchers took approximately 35,000 calls for service in 2014 and have experienced a 30% increase in NCIC entries.
How To Contact Us 

  • Always dial 9-1-1 in an emergency. 
  • For general Cleveland County Sheriff’s Office information, please contact 405-701-8888 and select the option that best suits your needs. 
  • Cleveland County Dispatch is a 24/7/365 operation and can be reached at 405-701-8916 for police matters. 
  • You may also contact us by an Online Form
    • Please allow a couple of business days for a response. If you require immediate assistance, please call.
What To Expect 

  • The dispatcher will ask you for your name, phone number, and the address of the incident. If you are calling 9-1-1, especially from a cell phone, it is crucial that you provide us with your exact location. 
  • The dispatcher will ask you to give him/her a brief idea of what has occurred. 
  • Please notify the dispatcher right up front if there are drugs, alcohol, or weapons involved in the current situation. 
  • If the issue is not immediately clear to the dispatcher, you may have to help us understand what your expectations of us are. 
  • Be prepared to answer the questions the dispatcher asks. They are trained to obtain certain information to ensure an appropriate and timely police response. 
  • Be prepared to be transferred to another agency if necessary.
Dispatch 911

Rise In 9-1-1 Misdials

  1. We are seeing a marked increase in 9-1-1 misdials. It is important for you to understand that 9-1-1 can be dialed from any phone, whether or not it has active telephone service. For this reason, we encourage you to remove batteries from cell phones that are no longer in use.

    When we receive an abandoned or hang-up 9-1-1 call, we attempt to re-establish contact with the caller. If we are unable to do that and we have received an accurate location from our system, we will send a deputy to the location to make sure everything is okay. Because of this policy, we ask that if you dial 9-1-1 mistakenly, please stay on the line until a dispatcher answers so that you can let them know a police response is not necessary.